Desk.com 3.3.3

Whether you are on the go or at your workstation, the Desk app is designed to assist you in managing customer queries efficiently, facilitating team collaboration, and monitoring and addressing cases promptly. The tool ensures ease of use and provides a secure environment for your data.

Utilize this newly revamped Desk native app on your iPhone or iPad to maintain seamless communication with your clients, even while you are mobile.

• Free app synchronized with your Desk platform
• Compatible with iPhone and iPad devices
• Access all customer inquiries conveniently
• Monitor support queues effortlessly
• Respond to and resolve customer requests promptly
• Efficient search functions for cases, companies, or customers
• Swipe feature for quick case resolutions
• Add internal notes exclusively visible to team members
• Use predefined quick replies and actions (macros) for cases
• Assign case priorities and statuses
• Distribute cases among agents and groups smoothly
• Detailed customer profiles at your fingertips
• Receive push notifications for new cases alert